Network or physical water emergencies
No water, burst mains, sewer flooding, water-quality concerns and dangerous infrastructure issues should be directed to Scottish Water or the appropriate emergency service.
Emergencies
Know when to contact Scottish Water, emergency services or Blue for a retail account issue.
No water, burst mains, sewer flooding, water-quality concerns and dangerous infrastructure issues should be directed to Scottish Water or the appropriate emergency service.
Billing, payments, account information and general customer service enquiries can be directed to Blue once any immediate safety or network issue is dealt with.
If there is an immediate risk to life or property, contact the appropriate emergency service.
For physical network emergencies, use Scottish Water verified emergency information.
Scottish Water information