Get an answer before you need to call.

Blue is a licensed supplier for non-household water and wastewater customers in Scotland. Blue manages the retail account, bills, payments and meter readings.

Scottish Water remains responsible for the physical network, water infrastructure, wastewater infrastructure, supply interruptions and operational emergencies.

No. Your premises remains connected to the Scottish Water network. Blue becomes responsible for the retail account, billing and customer service.

Current Blue and wholesale charging documents are available in the water tariffs section. The published documents are authoritative.

Call Blue on 0330 828 4722. Have your account number and company details ready.

Yes. A photo helps if the reading or serial number is hard to check.

A GAP site is a non-household property connected to Scottish Water infrastructure that is not correctly registered for the water, wastewater or drainage services it receives.

Contact Scottish Water or the appropriate emergency service. Blue handles bills, payments and retail account enquiries.

The complaints procedure, redress policy and guaranteed service standards are available from the legal centre and from the complaints page.

Use Login in the header to open the customer portal.