How complaints are handled
Explain what happened, what account or premises it relates to and what outcome you are looking for. The published complaints procedure, redress policy and guaranteed service standards set out the formal process.
Complaints
Tell Blue what has gone wrong and find the complaints, redress and service-standard documents.
Explain what happened, what account or premises it relates to and what outcome you are looking for. The published complaints procedure, redress policy and guaranteed service standards set out the formal process.
v1.01
Information about the support or redress available where applicable.
Secure submission
Send the details you have. Blue will follow up if anything else is needed.